Tell us about your current role at Plumbing World – what is it that you do and what does your typical day look like? I deal predominantly with front of wall product – all the fittings which you physically see in the room. My typical day starts with coffee, reading any emails that have come through and checking what tasks I’ve already scheduled for the day – for example: warranties to check up on, quotes to complete, orders to charge out, reps booked to visit or any training sessions. From there I greet and deal with any retail customers who come in along with the plumbers, who will often come and sit down to quote a whole room. Retail customers can sometimes be as quick and simple as a few minutes, while others wanting to choose product for a whole house can take hours. Any quotes that are confirmed I then order the product for. I also invoice out jobs once all the items have arrived and book in deliveries. The day is often broken up with bursts of laughter, as some of our shareholder plumbers are real characters and will stick their heads into the showroom with what seems to be the sole purpose of making us smile and laugh. What is your favourite part of your role? Hunting out and finding the right product to fit the customers’ requirements. What advice do you have for someone who wants to do a similar role to you? Take the first step and apply for it! PWL are supportive, encouraging, and will help you to grow in the role and in your career. There is lots to learn, variety, no two days are the same, and you’ll always be on your toes. There is lots of support and development available from branch and regional management and suppliers reps. Tell us about your career in Plumbing World: I have been with PWL for 8 months, after a 10 year career in another industry it was a big decision to change and I couldn’t be happier with my decision. Why do you love working at Plumbing World? I get to work with an amazing, professional, and often hilarious team and enjoy dealing with a wide variety of people from all walks of life.