Laurence

Branch Manager New Plymouth

Tell us about your current role at Plumbing World – what is it that you do and what does your typical day look like? I manage a $5m dollar branch with 8 staff. A day in the life of consists of both opening and closing the store. I am a firm believer in leading from the front, first one in to the branch; last to leave. Customer service (internal and external to PWL) and operational tasks (pricing, staff management, branch procedures etc.…) are all part of my day to day work. As well as the need for me to spend a minimum of 20% of my time in the filed chasing new business and share of wallet opportunities. What is your favourite part of your role? I enjoy a challenge and in my role I am challenged on a daily basis. No day is ever the same. What advice do you have for someone who wants to do a similar role to you? Seek the opportunity; don’t wait for it to present itself. Include yourself in as much “extra curriculum” events that Plumbing World host (such as trainings, overtime, Construct roadshows etc.). Patience is a must, having the ability to work under pressure and keeping a cool head. A proactive attitude is a must (in my opinion). Tell us about your career in Plumbing World: I have been with Plumbing World for 5 ½ years, 6 in November. I have been involved in a number of roles within the business. My first role was Trade Counter in the Wellington branch. Day to day duties in this role were restocking shelves, answering phones, serving our trade customers and shareholders and learning about the product / industry. My previous work experience was in a contact centre and butchery before that, so there was a lot of learning involved. Just under a year later the opportunity came to move into the Branch Inventory Controller role which I was successful in achieving. During my time in this role Plumbing World engaged in the process of implementing a new ERP system. I had been selected as one of the companies “Super User’s” which required training of other staff across the country, trouble shooting, travel, long hours whilst still maintaining and ordering stock for the Wellington branch remotely. After 6 or so months of this I returned to the Wellington store full time where the opportunity presented itself to take on the Assistant Branch Manager role. I was in this role for over 2 years in the Wellington branch and was selected as part of Mark Fox’s management development & succession plan. Whilst in this role I was interviewed for the “Leaving School” magazine where I had set a personal goal for myself to manage and run my own branch within 3-4 years. 15 months later I had successfully been appointed Branch Manager for New Plymouth which is my current role. Why do you love working at Plumbing World? Over the time I spent within the company the culture and ethos really grew and I made a conscious decision to pursue a career within PWL. I have seen the company go through some turmoil in my short time here but we have managed to pull through and become even stronger than before.