What is it that you do and what does your typical day look like? We have an extremely busy showroom. I deal with a lot plumbers, builders and home owners with selecting bathroom fittings, quoting, ordering and organising the delivery of gear. I like to stay one step ahead of them to make sure everything is here on time. I order in and merchandise displays, speak to sales reps about new products, and organise training for staff. I assist/support my team when they need help with their jobs/customers. Arrange regular team meetings and team building exercises. What is your favourite part of your role? Helping people design/select bathrooms using high quality fittings. What advice do you have for someone who wants to do a similar role to you? You need to be a people person, to be friendly and have great customer service. It is of an advantage if you can multi task as it can be very busy. Tell us about your career in Plumbing World: I have been with Plumbing World for over 13 years, with two maternity leaves in between. I started as a showroom Consultant, briefly spent time on the trade counter. Then become a housing group coordinator. Then back in the showroom as a showroom consultant. Almost a year ago, I became the showroom supervisor, which I enjoy most.